How to Raise a Complaint

Last updated: October 2026

Every homeowner who reaches out to Highlightsmoney Mold Help should be treated fairly and honestly. If that did not happen, tell us. This page shows how to file a complaint and what comes after. It is a general template, not legal advice.

What You Can Tell Us About

You may contact us about:

• Your experience when you called or contacted Highlightsmoney Mold Help
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, prices, test results, work and customer service. If you have trouble with work done in your home, the usual first step is to raise it with the provider and keep a written record.

Please still let us know. Feedback about providers helps keep our network honest, and a provider who keeps falling short of our expectations may be removed. Keep in mind that Highlightsmoney Mold Help cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

Sending Your Complaint

Email contact@highlightsmoney.boutique and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you have it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Unhappy?

If our reply does not satisfy you, answer it and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. If your state licenses mold assessors or remediators, that licensing agency may be able to help too.

Contact

Email: contact@highlightsmoney.boutique